I just bought a painting! What comes with it?2017-08-11T21:45:18+00:00

Each painting is finished with conservation in mind such that the painting will last many, many years. Before shipping, each painting is carefully inspected and prepared for shipment. It is gently wrapped in glassine/non-stick paper and taped closed. Each painting comes with a Certificate of Authenticity that includes information about its creation, and an embossed seal. The package will also include shipping and return information, if needed. (Shhhh! Every painting also gets an “easter egg” surprise for the collector – you’ll love it!)

What is a giclee and how do you pronounce it?2017-08-11T19:58:19+00:00

Giclee is a term that was invented to describe the process of high-quality printing for art reproduction purposes. Giclees can have a canvas texture that looks similar to an artist’s painting, but it is smoother (i.e., 3-D brushstrokes are not visible on the surface). Many people love canvas giclees because of their texture and because they are much longer-lasting than paper.

Because of the texture of canvas giclees, we recommend that you not frame it under glass, but instead work with your local framer (or Framebridge – See How to get my giclee/print framed) to mount/stretch the giclee on either backing or stretcher-bar supports and pick a nice frame. Maintenance of the canvas giclee involves simply wiping dust away every so often with a DRY soft cloth.

Giclees can also be made on fine art paper. Ours has a smooth matte finish and a natural-white color, and also has excellent longevity.  These should be framed (including mats if you like) behind UV-filtering glass to protect the paper.

Oh yeah, and it’s pronounced zshee-clay, but you can call it by any name… we’re not art snobs!

How is a giclee created?2017-08-11T19:37:03+00:00

Our giclees are created using the most archival and state-of-the-art printing methods available to ensure the highest-quality finished product. Giclees on canvas material is archival and can be stretched without cracking or peeling. It can be safely framed without glass. Giclees on acid-free fine art paper have a smooth matte finish and a natural-white color, with excellent longevity. Each limited-edition print is carefully inspected before being signed and numbered, and shipped to its new owner!

I just bought a giclee/print! What comes with it?2017-08-11T21:27:39+00:00

Each giclee and print is carefully reviewed by Bryan for quality assurance. He will then sign each one, and number the giclee if it is part of a limited edition. The giclee is then wrapped with glassine/non-stick paper and taped closed for shipping. Each limited edition print comes with a Certificate of Authenticity that includes information about its creation, its edition number, and an embossed seal. The package will also include shipping and return information.

Can Bryan reserve a particular number in the giclee/print edition?2017-01-02T21:59:37+00:00

Due to the high number of orders that we process, we can not accept print number requests. All customers will be served equally and prints will be released in numerical sequence.

What is a Certificate of Authenticity and why have one?2018-09-07T00:43:27+00:00

The Certificate of Authenticity is a document provided with each painting, limited edition giclee, or print that certifies that the it is authentic from the artist. It also provides additional information about the painting or giclee/print, such as the specifics of the original (e.g., size, medium, and dimensions), as well as details about the reproduction, such as edition number, etc. Each Certificate is signed and embossed by the artist. Please retain your Certificate as an added store of value. If (heaven forbid) you ever want to sell your painting or giclee/print, it might be a handy document to have. 

What forms of payment do you accept?2017-08-11T20:00:41+00:00

Bryan accepts payment via Paypal. However, you do not need to set up a Paypal account prior to making a purchase. Paypal will also allow you to make a purchase on your credit card using its “Guest” checkout feature.

How is the artwork shipped?2018-09-07T00:43:37+00:00

Each print or original piece is carefully inspected, signed, and numbered before being professionally packaged by Bryan. Prints and posters are packaged in large and sturdy mail-tubes and cardboard boxes, while original pieces are delicately handled and crated. We provide estimates for shipping via UPS for domestic and international customers.

If you are an international customer, and would like quotes for other carriers, please let us know, and we will work with you to find the best shipping solution to your location.

Contact Bryan if you have any other questions regarding shipping by emailing orders@bryanlarsen.com with “Shipping Question” in the subject line.

Why is UPS charging me extra for shipping (Intl. Customers)?2017-08-11T21:35:30+00:00

Shipping charges for UPS are added to your bill automatically in our shopping cart. This is for the actual shipping of the item into your country only. Each country has its own “Import Duty”, “VAT”, and UPS Brokerage fee that may be added to your bill, and that may be due upon delivery. Please check with your local UPS office to learn more about these charges, and be prepared to pay that portion of the invoice when it arrives. If you choose not to pay the fees required by your local delivery, we will not refund your order.

Also, please note that other carriers besides UPS may have the same issue. We will work with you to find the best shipping option if you are purchasing a painting outside the U.S. Also, please note that international shipments take longer to deliver.

Can you ship my order to another address?2017-08-11T19:25:07+00:00

Yes, our shopping cart gives you the option of providing a different shipping address than your billing address. Please fill this portion out if you would like to ship the print/painting to another address.

If you already placed your order but put in the wrong address, we can still help you get the giclee/print. Send an email to orders@bryanlarsen.com with “Address Change Request” in the subject field and the new address in the email along with your name and order number. To ensure that your order will be received on time, we recommend that you send an address change request within 24 hours of placement of your order.

How long does it take to ship my artwork order?2017-08-11T21:37:04+00:00

Orders are typically shipped within 5-7 business days of the completed purchase. You will receive a confirmation email of your order, and also a confirmation of shipment, with tracking information included in the email.

Where is my order?2017-08-11T21:38:19+00:00

Once a package is labeled for shipping, an email will be sent to you from UPS with instructions for tracking your package. Please check your spam or your junk folder if you have not received an email yet.

You are responsible to make sure you receive your order. If it has been three weeks since you placed your order and you still have not received it please contact Bryan by sending an email to orders@bryanlarsen.com, or reply to your order confirmation email.

If your package was returned to Bryan we will make attempts to contact you via the email address you gave on the order. If you do not respond to our emails after 90 days, we will consider the order to be expired and will return the painting/print edition number back to inventory.

How do I unpack my painting/giclee/print?2018-09-07T00:43:49+00:00

Paintings are crated in heavy-duty cardboard boxes or sometimes in wooden crates, with screws. When opening, please handle with care and follow the instructions on the crate for opening directions. If it is a wooden crate, there will be a notice of which side to unscrew first.

Our giclees/prints are rolled in glassine/non-stick paper, which is taped closed with a very sticky tape. Please be gentle when opening the tape so as not to damage the giclee/print. We recommend keeping it in the mailing tube until you deliver it to the framer, so that it doesn’t get squashed or crumpled.

What if my giclee/print is damaged?2017-08-11T21:41:43+00:00

We are so sorry! Each print is inspected carefully before shipping, but bad things can happen en route! If your giclee or poster is damaged during shipping, please call UPS at 1-800-PICK-UPS and file a damage claim immediately. You can also file a damage claim online at www.ups.com. Once the claim is approved, we will send you a replacement. The process usually takes about a week from the date you initiate your claim with UPS.

If you believe the damage was done prior to shipping or that your giclee/print is defective, you may return it to Bryan for either a replacement or a refund of the giclee/print purchase price within 14 days of delivery. Please include a copy of your order confirmation email to expedite processing of your request. Review your shipping invoice for a return address, or email orders@bryanlarsen.com with “Need shipment info” in the subject line to request shipment information. If you are getting a replacement, we will ship you your new giclee/print after we receive your returned item.

How can I get my painting/giclee/print framed?2018-09-07T00:44:02+00:00

The framing stage is an important one! The frame you choose should reflect your taste and contain design elements (texture, color, decorating style) of the room in which it will be hung. Bryan recommends that you shop at your local framers for a style and price that you like, then take your artwork in for a consultation. Most framers have lots of experience and can help you pick out the perfect frame for your piece.

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